- About the artists and their art
Are the artworks original ?
All original artworks are unique and come with a certificate of authenticity. When a work forms part of a limited series ( sculptures and art prints ), the number of the artwork and the edition is mentioned eg 3/15. Also these artworks come with a certificate of authenticity where the number and the edition is mentioned. Furthermore all works are signed by the artist with the number and edition.
What is an edition?
An edition is when there are several copies of a work, such as in sculptures and art prints. An edition is the specific number of copies that has been created by the artist before the first sale, and this number will not change. In general, the smaller the edition size, the higher the price.
Is a certificate of authenticity provided?
All our artworks come with a certificate of authenticity.
Are all the works available for purchase?
Not always, as sometimes they have already been sold! If the work has been sold, this is indicated on the artwork page. If you are unable to find another work that you love, do not hesitate to get in touch as we can suggest other works by our artists who are not online yet. Some of our artists also accept commissions!
- Services offered by Art@Africa
Do you offer recommendations and advice?
We offer a special View -in-room service. Send us the picture of your room and 3 artworks you like. We will send you images with the artwork as if it is already installed in your room. This will make your decision easier.
Do I have to pay for the Art Advisory service?
Not at all - it is a key part of our mission to introduce collectors to new artworks.
In the first place, our extended search – filter system should be able to assist you in narrowing down your choice.
Our curators are at your service to assist you further.
Can you provide works that are not featured in your on line gallery ?
Absolutely ! We are experts in South African art and have contact with over 400 local artists and galleries. Let us know what you are looking for and we will do our utmost best to assist you free of charge.
- Buying art with Art@Africa
How can I check the size of the artwork?
The dimensions and weight of each art work are specified on the artwork page. If you have any further questions, please get in touch . We are here to help and we can send you images to give you a better idea of the dimensions of the work.
Is an manual included ?
All artworks come with an installation manual and maintenance manual.
Artworks that require special installation ( such as suspended sculptures ) come with the necessary hooks, cables, attachments, and of course a detailed installation manual.
All installation manuals and maintenance manuals can be consulted on our YouTube page
Is the image on the site an accurate representation of the artwork?
The image is an accurate depiction of the artwork, but it has no contract value. We can send you additional images on request. If the artwork you ordered is not what you expected, we are incredibly sorry. You have 14 days to return the work after its delivery.
How do I buy art on Art@Africa
To buy an artwork, you have to click on the button "Acquire this artwork" which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked 'Proceed', we will ask for your details to organise delivery, and then ask you to choose your method of payment (card, Paypal, or call us for bank transfers). Once the payment has been processed, you will receive confirmation from our payment processor. We will then call you right away to confirm that your payment has been received.
What are the accepted methods of payment?
All credit and debit cards (Mastercard, Visa), Paypal and EFT bank transfer.
Can I pay in instalments?
At Art@africa we’re always looking for new ways to make it easier to buy art and we’re pleased to be able to offer the option of paying for your art in interest-free instalments over a period of two, three or four months.
To find out more, please send us an email firstname.lastname@example.org
What happens once the payment has been processed?
Once the payment has been processed, the artwork is reserved for you! We will contact you immediately to confirm availability, your address and delivery times (FEDEX delivery usually takes no more than 1 week).
An invoice will be sent to your email address confirming your purchase from Art@africa. International customers may be levied an additional transaction fee (credit card payments or wire transfers) depending on country of residence. Once your funds have cleared our account, your artwork will be dispatched and include our Certificate of Authenticity.
Is my transaction information secure ?
Security in online business is paramount . For payment by credit card we offer 3D Secure, a method of security mandated by the Visa and Mastercard Associations and managed by South African banks to enhance security of online transactions. 3D Secure provides an extra layer of security by requiring that the cardholder submits a second level of authentication when shopping online. Mastercard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”. Your payment card details will never be stored or saved at the Art@africa website.
When will my credit card be charged?
When the work is shipped! When you make an online payment to Art@Africa, we receive pre-validation from your bank which confirms that the money is available in your account. Banks generally hold this money in your account until the final part of the payment process, but rules vary. Check with your bank to find out more.
Can I cancel my order?
Before the work has been shipped, you can cancel your order by email. Once it's been shipped, the cancellation period begins 14 days after delivery. If the work has been shipped, we will only refund you once the work has been returned to the artist in its original condition.
Is there a problem with your order confirmation?
Do not hesitate to contact us at any time with any questions: about payment, delivery or anything else.
- Shipping & Delivery
Who takes care of transport ?
Art@Africa facilitates shipping of artwork on behalf of the buyer. We use trusted and reliable courier delivery services and use road transportation to ensure that your artwork arrives safely. Shipping costs are calculated from our studio in Cape Town to your chosen address. Your artwork is picked up in our store in Cape Town, South Africa and delivered to your door by FEDEX. Sometimes, we use specialist art delivery companies for very large works.
Is the artwork insured during transport ?
Yes, all artworks are 100 % insured between leaving our store and your sign off at your door.
How are the artworks packaged?
The works are professionally packaged by our experienced staff. Our Art- packaging standards are approved by Fedex. We use recycled materials for our packaging.
How long does delivery take?
After the payment has been processed, delivery takes 1 week on average, depending on the local customs office and conditions in your country. As soon as we ship the artwork, we send you a tracknumber so that you can follow the trajectory of your artwork in real time on line. Average delivery time once payment has cleared our account within South Africa is 10 - 21 working days. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times may be subject to delays as a result of postal or courier delays, or force majeure, for which we cannot be responsible.
Which countries do you deliver to?
We deliver worldwide door to door.
How much does shipping cost?
Shipping costs are included in the price, regardless of destination.
Our international shipping charges are based on Fedex international shipping rates, with whom we have an excellent discount structure in place.
Is everything included in the price ?
Absolutely! We package professionally, the transport of the artwork and insurance are included. You have nothing to worry about and there are no hidden costs, except VAT to be paid in your country. In most cases, Vat is subject to a preferential rate for ART.
However, import of Art in some countries is subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Our goal is of course to make sure that you have the best experience with Art@Africa, but we never know what might happen. Here are a few possibilities:
I've changed my mind or I don't like the artwork anymore... What can I do?
We take the greatest care when selecting contemporary art for you. All artists and artwork showcased by Art@africa are rigorously selected by our Curatorial Panel. We only exhibit work of the highest quality and ensure that the price reflects the value of the artwork.
We would like to be sure that you are delighted with every piece you buy from us so if you don’t adore your new artwork that has been purchased without prior viewing, simply return it to us in the same condition and packaging in which it arrived within 7 days of receiving it, and you will be fully refunded for the artwork.
( *excluding commissioned artwork).
If you need to return an item, please Contact Us email@example.com within 7 days of receiving your artwork your order number, stating your reason for wishing to return the item as well as the collection date and address and details about the artwork you would like to return. We will respond quickly with instructions for how to return items from your order.
How do I return an artwork ?
Please do ensure that the artwork is securely packaged for return shipping as we cannot accept returned items that have been damaged in the return transit due to insufficient packaging.
Please print out this email and include it with the artwork being returned.
Please note : As we provided free shipping for your order, you will be responsible for payment of the return shipping costs.
The artwork was damaged when it arrived. What should I do?
In the unlikely event that your artwork arrived damaged, please contact us as soon as you notice the damage. firstname.lastname@example.org Take photos to show us the current state of the work and we will make a decision , after contacting the insurance.
According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. Insurance will cover the costs of repair and transport in case of damage during delivery.
Check the packaging for any scuffs, punctures or other damage. Make a note of any found and please photograph it. Do not sign for your package until you confirm it has reached you in perfect condition.
Carefully unwrap the artwork, on a clean, solid table, which is clear of all other materials and liquids, and check again. If you find any damage, which is not discovered at the point of signing confirmation of receipt, this damage must be reported to email@example.com within 24 hours of receipt. Please photograph it and make a written, dated description.